Following the directions of AICTE & Goa University the following Grievances Redressal Committees are established in order to deal with the individual grievances related to students and faculty members and to ensure the redressal of grievances amicably in a time bound manner. The online Grievance Redressal mechanism can be used to receive and dispose of the grievances online.

1. Student Grievance Redressal Committee
2. Staff Grievance Redressal Committee

Objective

• To formulate the policy to investigate and review complaints or grievances of students and staff.
• To create awareness of availability of members for students and staff to report grievances.
• To investigate the cause of grievances.
• To ensure effectual solution depending upon the gravity of the
• Take necessary steps for improvement in the light of grievances.

Online Grievance Submission

Students & Staff can submit their grievance on the AITD Grievance Portal https://desk.zoho.com/portal/aitdgrievances/ . The link is available on the AITD Website. On submission of the grievance a ticket number is generated which can be used by the students & staff to track their grievance & further escalate the matter. The system automatically sends a mail containing the  grievance to the respective grievance committee chairperson as per the options selected.

Grievance Redressal Protocol

1. Registration of grievances via online grievance submission portal.
2. Acknowledging the receipt of grievances immediately.
3. Forwarding of grievances to the appropriate Grievance Redressal cell chairperson.
4. Scrutiny of the grievances by the grievance redressal committee.
5. Call for hearing or Enquiry if the grievance redressal committee requires additional information for resolving the grievance.
6. Final resolution/decision by grievance redressal committee.
7. Communicating the final decision to the grieving party.
8. Closing of grievance and preparation of report
9. Feedback for improving the redressal process from time to time.